Privacy Policy

Claytons Tackle Ltd (“we”, “us”, “our”, the “data controller”) respects your privacy and is committed to protecting it when you use our website or place an order with us. This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from claytonstackleltd.co.uk (the “Site”).

Personal data we collect

When you make, or attempt to make, a purchase through the Site we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this as “Order Information”.

When you visit the Site we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse we also collect information about the pages and products you view and how you interact with the Site. We refer to this as “Device Information”, collected using cookies, log files and similar technologies.

How we use your information

We use Order Information to fulfil orders placed through the Site (processing payment, arranging shipping, and providing invoices and order confirmations), to communicate with you, to screen orders for potential risk or fraud, and — where in line with your preferences — to provide information about our products and services. We use Device Information to help screen for risk and fraud and to improve and optimise our Site.

Sharing your information

We share your personal information with third parties who help us operate our store, such as our payment provider, delivery couriers and analytics providers (for example Google Analytics). These providers only use your information to perform services on our behalf. We may also share your information to comply with applicable laws, respond to lawful requests, or protect our rights.

Your rights

If you are a resident of the UK or EEA, you have the right to access the personal information we hold about you, to ask that it be corrected, updated or deleted, to object to or restrict certain processing, and to request data portability. To exercise these rights please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Data retention

When you place an order we will keep your Order Information for as long as necessary to provide our services to you and to comply with our legal obligations, after which it will be deleted.

Changes

We may update this policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

Contact us

For more information about our privacy practices, or to make a request or complaint, please contact us at Claytons Tackle Ltd, 4 Queen Street, Haverhill, Suffolk CB9 9EF, or call 01440 810120.